Frequently Asked Questions
1. What types of gaming accessories and peripherals do you sell?
At Purple Unicorn Gaming Hub, we specialize in selling a wide range of gaming accessories and peripherals. Our collection includes products like the City Asus Rog Mouse Pad and RGB Backlit Mat, designed to enhance your gaming experience and improve your performance.
2. What makes your products unique?
Our unique value proposition lies in our extensive selection of high-quality products that cater to the specific needs and preferences of gamers. We ensure that you have everything you need to dominate the virtual world.
3. What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.
4. How do I start a return?
To start a return, you can contact us at purpleunicornsquad@outlook.com. Please note that returns will need to be sent to the following address: 638 Walnut Street, Black Rock AR 72415, United States.
5. What if my item is defective or damaged?
If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.
6. Can I return personalized or custom items?
Unfortunately, we cannot accept returns for personalized or custom items. Please get in touch if you have any questions or concerns about your specific item.
7. Do you offer exchanges?
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
8. What is the refund process?
We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
9. Do you offer a cooling off period for European Union customers?
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more information.
10. How can I contact Purple Unicorn Gaming Hub?
If you have any other questions or need further assistance, you can reach us at:
Phone: 4175974116
Email: purpleunicornsquad@outlook.com
Physical address: 638 Walnut Street, Black Rock AR 72415, United States